Return & Refund Policy
Return & Refund Policy
At Elyzzah, we want every customer to shop with confidence. If your purchase doesn't meet your expectations, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.
1. 14-Day Return Window
You may request a return within 14 days from the date your order is delivered.
Requests made after 14 days may not be eligible for a return or refund.
2. Return Eligibility
To qualify for a return, your perfume must meet all of the following conditions:
- At least 90% of the fragrance must remain in the bottle.
- The bottle, cap, and packaging must be in their original condition.
- The product must not be damaged due to misuse or improper handling.
- Proof of purchase (order number or invoice) must be provided.
Products that do not meet these conditions may not qualify for a refund or replacement.
3. Products That Cannot Be Returned
For hygiene and quality reasons, we cannot accept returns for:
- Sale or discounted items
- Gift cards or promotional products
- Products that are heavily used
- Products with missing packaging or accessories
- Items damaged after delivery due to customer handling
4. Damaged, Leaking, or Incorrect Orders
If you receive:
- A damaged bottle
- A leaking perfume
- The wrong product
- An incomplete order
Please contact us within 48 hours of receiving your parcel.
To help us resolve your request quickly, please provide:
- Your order number
- Clear photos of the package and product
- An unboxing video (recommended, if available)
After verification, we will arrange a replacement or another suitable solution.
5. How to Request a Return
To start a return request:
- Contact our customer support.
- Share your order number.
- Explain the reason for the return.
- Wait for approval from our support team before sending the product.
Returns sent without prior approval may not be accepted.
6. Return Shipping
If the return is due to:
- A damaged product
- A leaking bottle
- An incorrect item shipped by Elyzzah
We will cover the return shipping cost.
If the return is requested for any other eligible reason, the customer is responsible for the return shipping charges.
7. Inspection & Refund Process
Once your returned product reaches our team, it will be inspected to ensure it meets our return conditions.
If approved, your refund or replacement will be processed within 7–14 working days.
Original shipping charges are non-refundable unless the return is due to our error.
8. Refund Method
Refunds will be issued using the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds may be made through a bank transfer or another mutually agreed payment method after verification.
9. Order Cancellation
Orders may be cancelled before they are dispatched from our warehouse.
Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return if your order qualifies under this policy.
10. Our Commitment
Every Elyzzah fragrance is carefully inspected before dispatch. We are committed to providing premium quality products and excellent customer service. If you ever face an issue with your order, our team will do its best to resolve it fairly and promptly.