Privacy Policy

Welcome to Elyzzah. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Elyzzah is a premium fragrance brand offering high-quality perfumes and fragrance products through our online store and social media platforms.

If you have any questions about this Privacy Policy, you can contact us using the details provided at the end of this page.

2. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address (if different)
• City and Postal Code

Order Information

• Products ordered
• Order history
• Payment method
• Delivery status

Website Information

We may automatically collect:

• IP Address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Shopping activity

This information helps us improve your shopping experience.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Contact you regarding your purchase
• Provide customer support
• Improve our products and services
• Prevent fraud and unauthorized transactions
• Send promotional offers (only if you choose to receive them)
• Improve website performance and customer experience

4. Payment Information

We do not store your debit or credit card details on our servers.

Payments are securely processed through trusted payment providers available on our website.

If you choose Cash on Delivery (COD), only the information required to deliver your order will be shared with our courier partner.

5. Shipping & Delivery

To deliver your order, we may share your:

• Name
• Phone Number
• Delivery Address

with trusted courier company such as Leopard Courier delivery partners.

Your information is shared only for order fulfillment.

6. Marketing & Promotions

With your permission, we may send you:

• New product launches
• Exclusive offers
• Discount campaigns
• Seasonal promotions
• Restock notifications

You can unsubscribe from marketing emails or messages at any time.

7. Cookies

Our website uses cookies to improve your shopping experience.

Cookies help us:

• Remember your cart
• Save your preferences
• Understand website traffic
• Improve website performance

You can disable cookies in your browser, although some website features may not work properly.

8. Analytics & Advertising

We may use trusted tools such as:

• Google Analytics
• Meta Pixel (Facebook & Instagram)
• TikTok Pixel

These tools help us understand customer behavior and improve our advertising.

These services may collect anonymous information about how visitors use our website.

9. Customer Accounts

If you create an account with Elyzzah, you are responsible for keeping your login details confidential.

Please notify us immediately if you believe your account has been accessed without your permission.

10. Data Security

Protecting your personal information is important to us.

We use appropriate technical and organizational security measures to help safeguard your data from unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

11. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers when necessary, including:

• Payment providers
• Courier companies
• Website hosting providers
• Analytics services
• Marketing platforms

These partners are expected to use your information only for the services they provide on our behalf.

12. Your Rights

You may contact us at any time to:

• Access your personal information
• Correct inaccurate information
• Update your details
• Request deletion of your account (where legally permissible)
• Opt out of promotional communications

We will respond to your request as soon as reasonably possible.

13. Third-Party Links

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Email: helloelyzzah@gmail.com

Website: www.elyzzah.pk

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (Pakistan Standard Time)

We appreciate your trust in Elyzzah and are committed to protecting your privacy while providing you with an exceptional shopping experience.